Ever Technocrat’s 30-day limited warranty is a defective exchange policy that offers replacement (at our sole discretion) of software that has been confirmed as defective by either the manufacture or Ever Technocrat.
Due to licensing and copyright laws, we do not accept returns on software once a package has been opened or downloaded and installed, in cases when the products are sent via electronic delivery. Defective software will be exchanged for the same title only according to the Ever Technocrat limited 30-day warranty description. Terms and conditions may differ by product or manufacture. Ever Technocrat will assist customers whenever possible in gaining satisfaction with product manufactures. Products returned for exchange must be in good condition, original packaging that should include all disks, registration cards, packaging materials and other accessories and should be received within 30 days of the invoice date. We hold the right to decline for return or charge a restocking fee for damaged or incomplete returns.
All returns require an Order Confirmation Number (OCN). You can acquire an OCN by sending an e-mail to [email protected]. You are supposed to include your original order number, the title of the product you wish to return, the condition of the products you would like to send back and the reason for the return in your e-mail. Please DO NOT ship product back without an OCN. We WILL NOT be responsible for product that is returned to us without an OCN number. For all returns shipping is pre-paid by the customer.
If your return or exchange appears to be within our guidelines, we will then issue you an OCN and ship-to address via e-mail within a week of your request. All OCN must be clearly written on the outside of the package and must be returned to us within 15 days of the order date. Please note: issuance of an OCN does not guarantee acceptance of your return or exchange. We cannot accept opened, non-defective merchandise for credit or exchange. OEM and DSP software cannot be returned.
Products for return or exchange must be in new/good condition with all accessories, packing materials, disks, key codes, cards, manuals and any other materials included. Returns should be sent transport prepaid by ground service. We will only compensate the transport charges, if we consider that the return was caused by our error i.e. incorrect product, defective product etc. All non-defective returns will incur a 15% restocking fee on the line item amount.
Download: All software products delivered electronically are final sale once the Product Activation Code has been delivered, except in case of defective items. For more information please contact us at [email protected]
It is your responsibility to ensure that you have the computer knowledge to download and install a software program on your machine.
All the software products provided as “Download” have very easy download and installation instructions, directly from the manufacturer. If you are having difficulty installing the software purchased, we will do everything possible to help you get started. If necessary, we will put you directly in contact with the manufacturer for further support.
**We do not offer exchanges or give refunds for unjustified purchases as it is the buyer’s authority to check the system specifications of any product prior to the purchase.